Communications & security

Call Centres, Telephony, Video & Security

Reliable customer engagement platforms for modern business operations.

Cloud Contact Centres & Unified Communications

We support cloud and hosted contact-centre environments, inbound and outbound call handling, IVR, call recording, reporting, user administration, telephony and unified communications, subject to the chosen technology platform.

Implementation & Ongoing Support

Our approach covers requirements assessment, solution architecture, deployment, migration, testing, training, integration and operational support.

Cloud call centre

Cloud Call Centre & Business Telephony

KSFA provides cloud-based call-centre and business communications solutions designed to support small, medium and larger organisations. These systems can connect teams across branches using existing fibre and network infrastructure where suitable.

Call Centre Capabilities

Cloud PBX and desk, cordless or conference phone options
Auto attendants, call routing and call queues
Branch-to-branch extensions and on-network calling
Call statistics, reporting and operational visibility
Scalable arrangements for customer-service and sales teams

Solution features, integrations and potential telecommunications savings depend on the selected platform, connectivity, usage and commercial agreement.

Security & collaboration

Video Conferencing, CCTV & Access Control

Video Conferencing

We provide high-definition video conferencing options for meeting rooms, distributed offices and contact-center environments, including software-based conferencing on desktops, laptops and tablets. Equipment and collaboration software can be selected to suit the organisation's scale and requirements.

CCTV and Remote Surveillance

KSFA supplies CCTV cameras, cabling, video-recording equipment and remote surveillance solutions for business and residential applications. The scope can include system design, installation, configuration and ongoing technical support.

Biometric Access Control

We also support access-control solutions, including biometric security options, with equipment selected according to site conditions, user requirements and operational risks.

Let's plan your next technology or energy project

Speak to Keivesh Kristnen, Managing Director, on +27 78 194 1629 or email keivesh@ksfa.co.za.